{"id":868,"date":"2025-01-27T14:14:22","date_gmt":"2025-01-27T14:14:22","guid":{"rendered":"https:\/\/biboesencias.es\/?page_id=868"},"modified":"2025-01-27T14:17:48","modified_gmt":"2025-01-27T14:17:48","slug":"devoluciones","status":"publish","type":"page","link":"https:\/\/biboesencias.es\/index.php\/devoluciones\/","title":{"rendered":"Devoluciones"},"content":{"rendered":"<style><\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"868\" class=\"elementor elementor-868\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f266a18 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f266a18\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d501a2\" data-id=\"8d501a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d170e66 elementor-widget elementor-widget-text-editor\" data-id=\"d170e66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>POL\u00cdTICA DE DEVOLUCIONES Y CANCELACIONES<\/h3><p>En <strong><a href=\"http:\/\/www.biboesencias.es\" target=\"_new\" rel=\"noopener\">www.biboesencias.es<\/a><\/strong>, trabajamos para ofrecerte productos \u00fanicos y personalizados, dise\u00f1ados con cuidado y dedicaci\u00f3n. Por ello, hemos establecido las siguientes condiciones en nuestra pol\u00edtica de devoluciones y cancelaciones:<\/p><hr \/><p><strong>1. PRODUCTOS PERSONALIZADOS<\/strong><br \/>Debido a la naturaleza de los productos personalizados, <strong>no se aceptar\u00e1n devoluciones ni se reembolsar\u00e1 el importe<\/strong>, salvo en casos de defectos de fabricaci\u00f3n claramente demostrables.<\/p><ul><li><strong>Errores en personalizaci\u00f3n:<\/strong> Si el producto presenta errores de personalizaci\u00f3n imputables a nosotros (no al cliente), se proceder\u00e1 a su correcci\u00f3n, reemplazo o reembolso seg\u00fan corresponda.<\/li><li>Es responsabilidad del cliente revisar y aprobar los bocetos o muestras enviados antes de la producci\u00f3n final.<\/li><\/ul><hr \/><p><strong>2. PRODUCTOS EST\u00c1NDAR<\/strong><br \/>Para productos que no sean personalizados, el cliente podr\u00e1 solicitar una devoluci\u00f3n en un plazo de <strong>14 d\u00edas naturales<\/strong> desde la recepci\u00f3n del pedido, siempre y cuando:<\/p><ul><li>El producto est\u00e9 en perfecto estado, sin usar y en su embalaje original.<\/li><li>El cliente cubra los gastos de env\u00edo asociados a la devoluci\u00f3n.<\/li><\/ul><hr \/><p><strong>3. PRESUPUESTOS Y ENV\u00cdOS<\/strong><\/p><ul><li>Todos los presupuestos incluir\u00e1n el coste del env\u00edo detallado para que el cliente conozca el precio final antes de realizar el pedido.<\/li><li><strong>Gastos de env\u00edo:<\/strong> Los gastos de env\u00edo no son reembolsables, salvo en casos de error o defecto por parte de <strong>Bibo Esencias en Papel<\/strong>.<\/li><\/ul><hr \/><p><strong>4. PROCESO DE DEVOLUCI\u00d3N<\/strong><br \/>Para iniciar el proceso de devoluci\u00f3n, es imprescindible que el cliente:<\/p><ol><li>Env\u00ede un correo a <strong><a rel=\"noopener\">soporte@biboesencias.es<\/a><\/strong> con el n\u00famero de pedido, una descripci\u00f3n clara del motivo de la devoluci\u00f3n y, en caso necesario, fotos del producto.<\/li><li>Espere nuestra confirmaci\u00f3n antes de proceder al env\u00edo del art\u00edculo.<\/li><\/ol><hr \/><p><strong>5. CANCELACIONES<\/strong><\/p><ul><li><strong>Antes de la producci\u00f3n:<\/strong> Las cancelaciones solo ser\u00e1n aceptadas si se solicitan antes de iniciar la producci\u00f3n del producto.<\/li><li><strong>Despu\u00e9s de la producci\u00f3n:<\/strong> Si la cancelaci\u00f3n se solicita una vez iniciado el proceso de personalizaci\u00f3n, no se reembolsar\u00e1 el importe abonado.<\/li><\/ul><hr \/><p><strong>6. RESPONSABILIDAD EN EL TRANSPORTE<\/strong><br \/>Bibo Esencias en Papel no se hace responsable de da\u00f1os ocasionados durante el transporte por parte de la empresa de mensajer\u00eda. En estos casos, ser\u00e1 necesario abrir una reclamaci\u00f3n directamente con la empresa de transporte.<\/p><hr \/><p><strong>CONTACTO PARA DEVOLUCIONES Y CONSULTAS<\/strong><br \/>Para cualquier duda o solicitud, no dudes en ponerte en contacto con nosotros:<\/p><ul><li><strong>Correo electr\u00f3nico:<\/strong> <a rel=\"noopener\">soporte@biboesencias.es<\/a><\/li><li><strong>Tel\u00e9fono:<\/strong> Indicado en nuestro Sitio Web<\/li><\/ul><p>Rocket 22 Design S.L.<br \/><strong>Convertimos tus ideas en recuerdos inolvidables.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE DEVOLUCIONES Y CANCELACIONES En www.biboesencias.es, trabajamos para ofrecerte productos \u00fanicos y personalizados, dise\u00f1ados con cuidado y dedicaci\u00f3n. Por [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-868","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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